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Red Flags to Watch Out for When Choosing a Custom Home Builder

Not all builders are the same. Neither are their estimates.


Constructing your dream home is among the most substantial investments you'll undertake, both emotionally and financially. At Jayson Chandler Custom Builders, we understand that selecting the right builder is crucial for ensuring your project proceeds smoothly and achieves the home you desire. To assist you in this process, here are some red flags to be aware of when selecting a custom home builder in Tyler, Texas.


Living room with a stone fireplace, TV, grey armchairs, white sofa, patterned rug, and large windows. Bright, serene ambiance.  Home built by Jayson Chandler Homes
Beautiful living room in home built by Jayson Chandler Homes

1. Lack of Licensing, Certifications, or Affiliations


In Texas, there is no state licensing program for home builders; however, they can achieve certifications or become members of trade organizations and only do business with home warranty companies if they are in good standing.


If a builder cannot show evidence of third-party certifications, homeowners can verify with the Tyler Area Builder's Association to ensure the builder is a member in good standing.


Tip: Although there is no builder licensing in Texas, certain trades must be licensed. Trades like electricians, HVAC companies, and plumbers need to be licensed in the state of Texas.


2. Limited Portfolio or No References


A trustworthy builder should be able to showcase their work through a portfolio of completed projects. If they can’t provide examples or seem hesitant to connect you with past clients, this could signal inexperience or unsatisfied customers.


At Jayson Chandler Custom Builders, we take pride in showcasing our portfolio and invite you to connect with former clients to hear about their experiences. Transparency fosters trust.


3. Poor Communication or Responsiveness


Effective communication is essential for the success of any homebuilding project. If a builder is slow to reply to emails or phone calls in the initial phases, it's improbable that this will get better when construction starts. This unresponsiveness can result in overlooked details, delays, and added stress.


At Jayson Chandler Custom Builders, we prioritize open and consistent communication, ensuring you are informed every step of the way.


Tip: During the selection process, note how quickly a builder answers your questions and whether they provide clear, helpful responses.


4. Vague or Incomplete Contracts


A professional builder will provide a detailed contract that outlines everything: project scope, timelines, costs, and warranty information. If a builder presents a vague or incomplete contract, it leaves too much room for unexpected expenses or missed commitments.


What to Look For:


  • A detailed analysis of material and labor expenses.

  • Timelines and schedules for payments.

  • Warranty information, including 1-2-10 warranty coverage.


Tip: Always ensure you review a comprehensive written agreement before proceeding. If a builder insists on starting work without a contract, walk away.


5. Not All Estimates Are Equal


Build estimates can vary significantly. This can be for several reasons...


  • The builder did not take the time to understand your preferences for the items you will choose. For instance, they might provide an estimate or allowance sufficient for regular blinds, but you desire custom motorized shades.

  • The builder may have spent minimal time compiling the numbers. Rushing through the estimating process can lead to significant errors.

  • The builder might intentionally underestimate the project to secure the contract. This does happen. Once you've signed the contract and construction has begun, it might be too late to realize that your actual costs exceed the estimate. If this occurs, you could be responsible for substantial overages that your construction loan won't cover.

  • Everyone makes mistakes, and the builder may have made an honest error in the calculations.


If one builder’s estimate is significantly lower than others, be cautious. While it’s tempting to choose the cheapest option, unusually low bids often mean shortcuts, substandard materials, or hidden costs that will surface later in the process.


At Jayson Chandler Custom Builders, we provide fair, transparent estimates that reflect the quality and craftsmanship you deserve. Our focus is on delivering value without compromising on standards.


Tip: Get multiple DETAILED estimates and ensure each one includes the same scope of work for a fair comparison.


6. Unwilling to Provide a Third Party Warranty


In Texas, builders are required to stand behind their homes in the following way...


  • 1 year workmanship and materials

  • 2 years mechanical systems labor and materials

  • 6 years structural elements


Reputable builders in good standing can offer a third-party warranty as a supplement to their own written warranty from an external company that has evaluated them. These warranties typically exceed the state's minimum requirements. Companies like StrucSure or Maverick provide such warranties.


Tip: Ask for warranty documentation upfront and ensure it’s included in your contract.


Trust Jayson Chandler Custom Builders to Build Your Dream Home


We recognize that constructing a custom home involves more than just bricks and beams—it's about realizing your vision with trust, quality, and care. Choosing a custom home builder can be daunting; however, by being mindful of these warning signs, you can confidently select a builder who will prioritize your needs and create a home that surpasses expectations.


Contact Us today to discuss your plans to build. We look forward to being your trusted partner!

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